{"__v":8,"_id":"575851e3163a4f2b002c7628","category":{"project":"55f0432035803d230000a9c2","version":"575818008abb520e00ea7b61","_id":"575850f1f71f5c19002d17fa","__v":0,"sync":{"url":"","isSync":false},"reference":false,"createdAt":"2016-06-08T17:08:01.759Z","from_sync":false,"order":3,"slug":"connecting-quadro","title":"Connecting Quadro"},"parentDoc":null,"project":"55f0432035803d230000a9c2","user":"55f0431435803d230000a9c1","version":{"__v":11,"_id":"575818008abb520e00ea7b61","project":"55f0432035803d230000a9c2","createdAt":"2016-06-08T13:05:04.736Z","releaseDate":"2016-06-08T13:05:04.736Z","categories":["575818008abb520e00ea7b62","575818008abb520e00ea7b63","575818008abb520e00ea7b64","575818008abb520e00ea7b65","57582f278abb520e00ea7c10","575838ddf71f5c19002d1787","57584357163a4f2b002c75ed","57584d29f71f5c19002d17ef","575850cc163a4f2b002c7621","575850f1f71f5c19002d17fa","575851066a65ec0e004153e7","575a923ad5797e0e007518cf","575eae598be8aa0e00f59ceb","575eb065e7089c0e006d0cdf"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"2.0.0","version":"2.0"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-06-08T17:12:03.090Z","link_external":false,"link_url":"http://support.quadro.me/docs/connecting-to-the-computer#connecting-quadro-via-usb","githubsync":"","sync_unique":"","hidden":false,"api":{"examples":{"codes":[]},"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":2,"body":"[block:callout]\n{\n  \"type\": \"info\",\n  \"body\": \"You will need to have the latest version of iTunes installed on OS X or Windows.\",\n  \"title\": \"Requirements\"\n}\n[/block]\nMake sure you have *QuadroSync* installed on your computer and launch it.\n\nConnect your device to your computer with a USB cable. \n\nYou'll recognize the USB connection has been successfully made by the symbol displayed in the upper right corner of your screen.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/1Mb362WrT3uvjPyFPFzd_IMG_0021.PNG.jpeg\",\n        \"IMG_0021.PNG.jpeg\",\n        \"2038\",\n        \"487\",\n        \"#44b47d\",\n        \"\"\n      ],\n      \"caption\": \"Active USB connection banner\"\n    }\n  ]\n}\n[/block]\nWhile you are connected to the USB, you won't be able to disconnect from it until you unplug the USB cable.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/NaQEsml1SKWT00QFeb83_IMG_0022.PNG.jpeg\",\n        \"IMG_0022.PNG.jpeg\",\n        \"2042\",\n        \"343\",\n        \"#db2444\",\n        \"\"\n      ],\n      \"caption\": \"Error connection banner\"\n    }\n  ]\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"warning\",\n  \"body\": \"If you connect your device to your computer with a USB cable but Quadro doesn't recognize your connected device, use these steps: \\n\\n- Try each USB port to see if one works. Then try a different Apple USB cable.\\n- Restart both QuadroSync on your computer and Quadro app on your device.\\n\\nIf you have the same issue again, contact [Quadro Support](support:::at:::quadro.me).\",\n  \"title\": \"If Quadro doesn‘t recognize your device\"\n}\n[/block]","excerpt":"What to do for making Quadro talk with your computer via USB","slug":"connecting-via-usb","type":"basic","title":"Connecting via USB"}

Connecting via USB

What to do for making Quadro talk with your computer via USB

[block:callout] { "type": "info", "body": "You will need to have the latest version of iTunes installed on OS X or Windows.", "title": "Requirements" } [/block] Make sure you have *QuadroSync* installed on your computer and launch it. Connect your device to your computer with a USB cable. You'll recognize the USB connection has been successfully made by the symbol displayed in the upper right corner of your screen. [block:image] { "images": [ { "image": [ "https://files.readme.io/1Mb362WrT3uvjPyFPFzd_IMG_0021.PNG.jpeg", "IMG_0021.PNG.jpeg", "2038", "487", "#44b47d", "" ], "caption": "Active USB connection banner" } ] } [/block] While you are connected to the USB, you won't be able to disconnect from it until you unplug the USB cable. [block:image] { "images": [ { "image": [ "https://files.readme.io/NaQEsml1SKWT00QFeb83_IMG_0022.PNG.jpeg", "IMG_0022.PNG.jpeg", "2042", "343", "#db2444", "" ], "caption": "Error connection banner" } ] } [/block] [block:callout] { "type": "warning", "body": "If you connect your device to your computer with a USB cable but Quadro doesn't recognize your connected device, use these steps: \n\n- Try each USB port to see if one works. Then try a different Apple USB cable.\n- Restart both QuadroSync on your computer and Quadro app on your device.\n\nIf you have the same issue again, contact [Quadro Support](support@quadro.me).", "title": "If Quadro doesn‘t recognize your device" } [/block]