{"__v":1,"_id":"575818008abb520e00ea7b6b","category":{"__v":0,"_id":"575851066a65ec0e004153e7","project":"55f0432035803d230000a9c2","version":"575818008abb520e00ea7b61","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2016-06-08T17:08:22.861Z","from_sync":false,"order":2,"slug":"troubleshooting","title":"Troubleshooting"},"parentDoc":null,"project":"55f0432035803d230000a9c2","user":"55f0431435803d230000a9c1","version":{"__v":11,"_id":"575818008abb520e00ea7b61","project":"55f0432035803d230000a9c2","createdAt":"2016-06-08T13:05:04.736Z","releaseDate":"2016-06-08T13:05:04.736Z","categories":["575818008abb520e00ea7b62","575818008abb520e00ea7b63","575818008abb520e00ea7b64","575818008abb520e00ea7b65","57582f278abb520e00ea7c10","575838ddf71f5c19002d1787","57584357163a4f2b002c75ed","57584d29f71f5c19002d17ef","575850cc163a4f2b002c7621","575850f1f71f5c19002d17fa","575851066a65ec0e004153e7","575a923ad5797e0e007518cf","575eae598be8aa0e00f59ceb","575eb065e7089c0e006d0cdf"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"2.0.0","version":"2.0"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-12-14T15:15:36.501Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":0,"body":"Since Quadro and your computer may be connected via wi-fi, there are several cases where your router or the network itself has peculiar configurations or states which can block Quadro's messages.\n\nRead the article related to your case to find a possible solution. If these suggestions doesn't help you find the culprit please [send us](mailto:support:::at:::quadro.me) your network's details. We'll be there to help you out.\n\n### I can't connect at all\n- check if your computer and device with Quadro are connected to the same network\n- if the network is the same, try with manual connection\n- if your network has a firewall, deactivate it and try again\n- restart both Quadro and QuadroSync\n- restart both device and computer\n\nIf you can't find a solution with these tests, please [send us](mailto:support@quadro.me) your network's details.\n\n### Connection drops easily\n- if your computer is connected via ethernet, try connecting with another cable\n- interferences may be at play here so, try to deactivate other wi-fi and bluetooth connections in the premises\n- sometimes this is simply due to a bad router, mostly when managing several connection at the same time\n\n### Auto-discovery doesn't work \n- if your network has a firewall, deactivate it and try again\n- restart both Quadro and QuadroSync\n- restart both device and computer\n\n### Still not working? Get help from the team\nTo be able to effectively help you to find out the issue of your network, please collect and send the following info to [our support](mailto:support@quadro.me):\n- Is it a Mac or PC computer?\n- Are you connected via a Company or Home router?\n- Which brand and model of router are you connecting with?\n- Get details of your iOs device's network from settings (a screenshot is ok)\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/S93ebb7RSSONekTIpspa_iOs%20network%20details.png\",\n        \"iOs network details.png\",\n        \"3098\",\n        \"1536\",\n        \"#2b70b4\",\n        \"\"\n      ],\n      \"caption\": \"How find iOS network details\"\n    }\n  ]\n}\n[/block]\n- Get details of your computer's network. To do so:\n  - on a Mac: Open Terminal and paste `ifconfig`, then hit return and copy the result\n  - on a Windows: Open Command Prompt and paste `ipconfig`, then hit return and copy the result\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n.","excerpt":"","slug":"connections-troubleshooting","type":"basic","title":"Connection Issues"}
Since Quadro and your computer may be connected via wi-fi, there are several cases where your router or the network itself has peculiar configurations or states which can block Quadro's messages. Read the article related to your case to find a possible solution. If these suggestions doesn't help you find the culprit please [send us](mailto:support@quadro.me) your network's details. We'll be there to help you out. ### I can't connect at all - check if your computer and device with Quadro are connected to the same network - if the network is the same, try with manual connection - if your network has a firewall, deactivate it and try again - restart both Quadro and QuadroSync - restart both device and computer If you can't find a solution with these tests, please [send us](mailto:support@quadro.me) your network's details. ### Connection drops easily - if your computer is connected via ethernet, try connecting with another cable - interferences may be at play here so, try to deactivate other wi-fi and bluetooth connections in the premises - sometimes this is simply due to a bad router, mostly when managing several connection at the same time ### Auto-discovery doesn't work - if your network has a firewall, deactivate it and try again - restart both Quadro and QuadroSync - restart both device and computer ### Still not working? Get help from the team To be able to effectively help you to find out the issue of your network, please collect and send the following info to [our support](mailto:support@quadro.me): - Is it a Mac or PC computer? - Are you connected via a Company or Home router? - Which brand and model of router are you connecting with? - Get details of your iOs device's network from settings (a screenshot is ok) [block:image] { "images": [ { "image": [ "https://files.readme.io/S93ebb7RSSONekTIpspa_iOs%20network%20details.png", "iOs network details.png", "3098", "1536", "#2b70b4", "" ], "caption": "How find iOS network details" } ] } [/block] - Get details of your computer's network. To do so: - on a Mac: Open Terminal and paste `ifconfig`, then hit return and copy the result - on a Windows: Open Command Prompt and paste `ipconfig`, then hit return and copy the result .