{"__v":1,"_id":"575818008abb520e00ea7b6d","category":{"__v":0,"_id":"575851066a65ec0e004153e7","project":"55f0432035803d230000a9c2","version":"575818008abb520e00ea7b61","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2016-06-08T17:08:22.861Z","from_sync":false,"order":2,"slug":"troubleshooting","title":"Troubleshooting"},"parentDoc":null,"project":"55f0432035803d230000a9c2","user":"55f0431435803d230000a9c1","version":{"__v":11,"_id":"575818008abb520e00ea7b61","project":"55f0432035803d230000a9c2","createdAt":"2016-06-08T13:05:04.736Z","releaseDate":"2016-06-08T13:05:04.736Z","categories":["575818008abb520e00ea7b62","575818008abb520e00ea7b63","575818008abb520e00ea7b64","575818008abb520e00ea7b65","57582f278abb520e00ea7c10","575838ddf71f5c19002d1787","57584357163a4f2b002c75ed","57584d29f71f5c19002d17ef","575850cc163a4f2b002c7621","575850f1f71f5c19002d17fa","575851066a65ec0e004153e7","575a923ad5797e0e007518cf","575eae598be8aa0e00f59ceb","575eb065e7089c0e006d0cdf"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"2.0.0","version":"2.0"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-03-29T13:16:44.916Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":1,"body":"[block:callout]\n{\n  \"type\": \"info\",\n  \"body\": \"The following is a list of known bugs in Quadro. It is updated periodically. If you are encountering a bug that is not on this list, please [let us know about it](http://support.quadro.me/docs/bug-report).\"\n}\n[/block]\n##  Presets\n\n  * Random key commands not working in some softwares.\n  * [WIN] Presets for Adobe programs do not recall the app on your computer.\n  * Presets are built for UK/US versions of the programs and might not work correctly in a different language. Setting the keyboard mapping in Advanced options might not be sufficient.  \n \n##  Palettes\n\n  * Multiples of various programs in the applications list\n  * Crash while sharing a Palette for the first time\n  * Pads get stacked one behind the other when doing a long-press trying to modify a Pad's size (by tapping on the bottom right corner of a Pad).\n  * Commands that contain menu items for InDesign do not work.\n  * Artwork icons assignment to Palettes won't work. Icon does not show up. \n\n## Pads\n\n * [MAC] When creating or editing a pad with shortcut target \"Global\", choosing exclusively a command via the AccessoryView, located in the top row of the keyboard (tab, home, end, del, esc, arrows and function keys), you will notice that the target previously set to \"Global\" will be changed to \"Foreground\". You can simply change the target again to \"Global\" to correct this.\n * If you get the message \"Almost there, error while sending a message.” then reboot both your computer and iPad/iPhone. Make sure you have both instances QuadroSync and QuadroNGui activated in the accessibility panel. \nIf you don't see QuadroNGui, you may need to add it manually by following this path: Macintosh HD > Library > Application Support > Quadro > QuadroNGui\n\n## Keyboard\n\n  * Keyboard focus not working with Spotlight search (nor does auto recall work)\n  * Function keys won't be available if the Display Zoom is set to \"Zoomed\". Turning off the zoomed view will make them appear again. \n\n## QuadroSync\n  * Quadro menu icon is not visible when choosing “Use dark menu bar and Dock” from the System preferences [MAC]\n\n  * %:::at::: Error [MAC]\nA full reboot of your mac will do the job. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/a66c212-Pasted_image_at_2017_03_23_08_48.png\",\n        \"Pasted image at 2017_03_23 08_48.png\",\n        1064,\n        530,\n        \"#e9e9e9\"\n      ]\n    }\n  ]\n}\n[/block]\n## Quadro Application (Client) \n  * Leaving the \"Marketplace\" view open for a long time (yet undefined) may result in a freeze (blurred view).","excerpt":"","slug":"known-bugs","type":"basic","title":"Known Bugs and Issues"}

Known Bugs and Issues


[block:callout] { "type": "info", "body": "The following is a list of known bugs in Quadro. It is updated periodically. If you are encountering a bug that is not on this list, please [let us know about it](http://support.quadro.me/docs/bug-report)." } [/block] ## Presets * Random key commands not working in some softwares. * [WIN] Presets for Adobe programs do not recall the app on your computer. * Presets are built for UK/US versions of the programs and might not work correctly in a different language. Setting the keyboard mapping in Advanced options might not be sufficient. ## Palettes * Multiples of various programs in the applications list * Crash while sharing a Palette for the first time * Pads get stacked one behind the other when doing a long-press trying to modify a Pad's size (by tapping on the bottom right corner of a Pad). * Commands that contain menu items for InDesign do not work. * Artwork icons assignment to Palettes won't work. Icon does not show up. ## Pads * [MAC] When creating or editing a pad with shortcut target "Global", choosing exclusively a command via the AccessoryView, located in the top row of the keyboard (tab, home, end, del, esc, arrows and function keys), you will notice that the target previously set to "Global" will be changed to "Foreground". You can simply change the target again to "Global" to correct this. * If you get the message "Almost there, error while sending a message.” then reboot both your computer and iPad/iPhone. Make sure you have both instances QuadroSync and QuadroNGui activated in the accessibility panel. If you don't see QuadroNGui, you may need to add it manually by following this path: Macintosh HD > Library > Application Support > Quadro > QuadroNGui ## Keyboard * Keyboard focus not working with Spotlight search (nor does auto recall work) * Function keys won't be available if the Display Zoom is set to "Zoomed". Turning off the zoomed view will make them appear again. ## QuadroSync * Quadro menu icon is not visible when choosing “Use dark menu bar and Dock” from the System preferences [MAC] * %@ Error [MAC] A full reboot of your mac will do the job. [block:image] { "images": [ { "image": [ "https://files.readme.io/a66c212-Pasted_image_at_2017_03_23_08_48.png", "Pasted image at 2017_03_23 08_48.png", 1064, 530, "#e9e9e9" ] } ] } [/block] ## Quadro Application (Client) * Leaving the "Marketplace" view open for a long time (yet undefined) may result in a freeze (blurred view).